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www.lizi.tw栗子小说 m.lizi.twcessive,95–96
fligeyes,41–43
franklin,benjan,112–114
friends,practigh,63–66,
121–122
frost,robert,127
135
136index
fry,stephen,1ardner,howard,17
golen,daniel,16–17
gorbachev,khail,84
gorky,xi76–77
greville,fulke,35
habits,ging,90–91
headnods,47–49,79
headtilts,44–46
heuristiccues,131
holtz,lou,11
hubbard,elbert,92
hur,72–74
huxley,aldous,125
iressingothers,24–25,116
iionrule,73–74
interruptions
avoiding,17,18,23
gentle,132
intitespace,51
jas,,78
johnson,sael,47,75
laughing,72–74
linln,abraha14
listening
attentionin,35–37
bodylanguagein,44–50
iion,109
eyenta,38–43
genuineversusphony,42
headnodsin,47–49,79
headtiltsin,44–46
iactof,6,9,16–21
keystoeffective,17–19
nand,19–20,26–29
patiend,68,70–71,132
practig,63–66
intelephoions,
131–133
enand,19–20,23–24
lookaside,86–87
rden,orisonst,118
tg,iion,
119–120
hrabian,albert,55–56
n
gan,26–29
listeningand,19–20,26–29
nander,83
rr,iion,
119–120
ntaigne,97
rroe,30
neurolinguisting
nlp,119
nodding,47–49,79
nontalwordsand
phrases,61–62
openness,51
oversellinginfortion,133
paraphrasing,19
patientlistening,68,70–71,132
pauses,18,92–94,96,132–133
perot,ross,43
personalspace,51
plato,26
pleasure,forothers,6–7,9
power
ofchar9
ofpatientlistening,68,
70–71,132
praise,13–14,27–28,75–77
protions,128
protectedspace,51–52
publiussyrus,86
questions
forclarification,18–19
iion,102–103,
105–106,110–111,113,132
foren,24–25
reassurances,37
verbal,61–62,79,132
vocal,59–60,79,132
receptivity,51
reputation,iortanceof,2
roone,andrews.,50
st.john,seyur,3
sanbo,rk,3,34
seivprogra52
selfesteebr >
buildingothers,12–14,18,
27–28
atreofpersonality,11–12
ofen,23
selfiroventarena,31
silence,18,92–94,96,132–133
sin,neil,73–74
sluing,55,57,58
sling,12–13,72–74,79,130,
133
socialintelligence,1–2,16–17
socialspace,51
speaking
excessivefillersin,95–96
eyenta,84–87
pausesin,18,92–94,96,
132–133
teoof,88–91,98–99,132
voicequalityand,97–100,
133
seealsoion;
telephoions
stories,telling,132
systeticcues,131
telephoions,
129–134
cluesin,130–131
firstiressions,129
givingothersthey,
131–134
“thankyou,”saying,13,75–77
thokoza,8
toneofvoice,55–56,62
tark,72
unnditionalpositiveregard,
12–13
verbalreassurances,61–62,79,
133
visualization,126
voice
qualityof,97–100,133
toneof,55–56,62
vocalreassurances,59–60,79,
132
on,gee,88
s,cecil,84
en
bodylanguageand,56
gaan,22–25
listeningand,19–20,23–24
zenoofathens,41
abouttheauthors
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