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ethisbooktoourwonderfulwives,
nidbarbara,theten
iient
listeningeso
successfulatspeaking.youarethe
stgenofall.
s
introdu1
chapter13
chapter2a5
chapter3do8
chapter4hoanyone11
chapter5thegiflistening16
chapter6gaan22
chapter7gan26
chapter8gfroheiand
froheoutsidein30
chapter9thepotention35
chapter10thefirstsigact38
chapter11thesendsignal:theflick41
chapter12thethirdsignal:headtilts44
chapter13thefourthsignal:headnods47
chapter14thefifthsignal:wholebodylanguage50
chapter15thesixthsignal:bodylanguagetoavoid54
chapter16theseventhsignal:vocalreassurances59
chapter17theeighthsignal:verbalreassurances61
chapter18practicebeingghfriends63
v
s
chapter19becarefulhadvice67
chapter20thepoientlistening70
ileandlaugh72
chapter22bequicktopraise75
chapter23usethe“actasif”principle78
chapter24yousayandho83
chapter25thelookaside86
chapter26theartofspeakingslowly88
chapter27theeloquenceofsilence92
chapter28excessivefillersarecharillers95
chapter29gpeoplehyourvoice97
chapter30beagionalist101
chapter31steertheion104
ework107
chapter33keeptheballintheirurt112
chapter34dont“killtheball”115
chapter35getiheotherperson118
chapter36practicekesperfect121
chapter37translateskillintoart123
chapter38noodoit125
127
specialboion:
thepooelephone129
index135
abouttheauthors137
introdu
yousthavethisadeof
everythingandofnothing,thestrivinghelook,thewalk,
theproportionsofthebody,thesoundofthevoice,theease
ofthegestures.itisnotatallnee
ortobepretty;allthatisneedfulischar
sarahbehardt
fully85pertofyoursuccessinbusinessandpersonal
lifeinedbyyourabilitytonicate
effectivelyhothers.“socialintelligence,”or
theabilitytoi,nverse,iateh,andpersuade
others,isthesthighlypaidandrespeof
intelligenceyouhave,andthisintelligenbe
developed.
youing
individualjustbypraunication
thodsandteiquesusedbythestiial
andeffectivepeopleinouroday.
the“seunicatorsaresat
1
thepo
all.theyaresilyproventhodsofiingh
othersihepentoyouaive
te.asaresult,theyarereobe
influenyou,toeobusiness
andpersoionshipshyou,andtothinkofyouin
positiveter.
yourabilitytobeg,tobeagenuinelylikable
andpleasantperson,oredoorsforyou
thananyotherquality.therepeoplelikeyouandthink
ofyouly,theretheytoseeyou,listento
you,beinyourpresendinviteyouintotheirs.
inthehundredsofspeechesothe
thousandsofpeoplerained,edly
said,“thestvaluabledityinthe
goldordiandsitschar”yourreputation,howpeople
thinkandtalkaboutyouthere,is
yourstvaluablepersonalandprofessionalasset.itis
thesuotaloftheiressionyoukeonotherswhen
theyspendtiinyourpresence.
byleaingthesiletruthsaboutdpractig
theteiquesthatfolloatically
irovetheeffeentofyouriions
ilyaending
toeveryoneyouet.
youoresuoney,getproted
faster,keresales,prevailiiations,
andberepersuasiveandiialheveryone
youet.
chapter1
ile,
heuldcharbirdoffatree.
seyurst.john
listentothedesbysoonewho
didnotexpectitandyhavebeeanttoits
effebing:
heprojeontfoeachperson
het.
...